MEDUMOND Policies

1. Purpose

To define how MEDUMOND collects, uses, stores, shares, and protects personal data.

2. Scope

Applies to learner, faculty, partner, website, booking, and administrative personal data processed by MEDUMOND.

3. Policy statement

MEDUMOND Limited acts as data controller for personal data it decides to process. Personal data must be handled lawfully, fairly, transparently, securely, and only for legitimate purposes.

4. Data categories

Data may include identity details, contact details, job role, employer or organisation, booking data, attendance records, assessment records, certificates, payment-related records where applicable, website form submissions, and correspondence.

5. Purposes of processing

Purposes include responding to enquiries, administering bookings, delivering training, issuing certificates and related documentation, maintaining audit records, quality assurance, partnership administration, and legal compliance.

6. Lawful bases

Relevant lawful bases may include contract, legitimate interests, legal obligation, and consent where consent is specifically required.

7. Sharing

Data may be shared only where reasonably necessary with processors or third parties such as scheduling tools, learning platforms, email systems, payment services, accreditation bodies, education partners, hospitals, or regulators.

8. International handling

Where a supplier processes data outside the UK, MEDUMOND should ensure an appropriate safeguard or lawful transfer mechanism is in place.

9. Retention and disposal

Data must be kept only for as long as reasonably necessary and then securely deleted, anonymised, or archived in line with business, legal, audit, and certificate-verification needs.

10. Rights requests

Requests for access, rectification, erasure, restriction, objection, or other applicable rights should be directed to contact@medumond.com and logged for response.

11. Security

MEDUMOND should use proportionate technical and organisational measures to reduce unauthorised access, loss, misuse, or disclosure.

12. Complaints

Individuals may complain internally and may also complain to the Information Commissioner's Office.

13. Review

This policy should be reviewed periodically and updated when processing activities materially change.

1. Purpose

To explain how cookies and similar technologies are used on the MEDUMOND website.

2. Scope

Applies to website visitors and website technologies that store or access information on user devices.

3. Cookie categories

Cookies may include essential cookies necessary for core site functions, analytics or performance cookies, and third-party cookies connected to embedded systems or scheduling tools.

4. Consent rule

Non-essential cookies should not be set unless the user has given valid consent through a compliant consent mechanism.

5. Transparency

Users should be told what cookies are used, what they do, and how to manage or withdraw consent.

6. Administration

Website administrators should review plugins, analytics tools, embedded content, and booking systems to ensure cookie disclosures remain accurate.

7. Review

This policy should be updated whenever website tools or cookie practices materially change.

1. Purpose

To define the general legal terms governing website use and participation in MEDUMOND services.

2. Scope

Applies to website visitors, enquirers, learners, organisations, and other users of MEDUMOND services.

3. Website rules

Users must not misuse the website, interfere with security, scrape restricted material, copy protected content, or submit false information.

4. Programme changes

MEDUMOND may update schedules, faculty arrangements, access methods, or content where reasonably necessary.

5. Booking and payment

Places remain subject to confirmation, availability, administrative requirements, and payment terms where applicable.

6. Certificates

Certification is conditional on attendance, completion, and assessment requirements being met.

7. Intellectual property

All materials remain the property of MEDUMOND unless a written licence states otherwise. Access is a personal, non-transferable licence. See the Copyright & Intellectual Property Notice.

8. Clinical and professional limits

Programmes are educational and do not create legal fluency, a licence to practise, employment rights, or regulatory recognition.

9. Liability

Clinical decisions remain with the treating clinician and employing organisation. MEDUMOND excludes indirect or consequential loss to the extent permitted by law.

10. Governing law

Unless otherwise agreed in writing, these terms are governed by the laws of England and Wales.

11. Acceptance

When you tick the agreement box on a MEDUMOND form or at checkout, you accept these Terms, the Privacy Policy and the Copyright & Intellectual Property Notice. We keep a record of the date of your agreement.

1. Purpose

This policy explains how you can cancel, defer or reschedule your MEDUMOND booking, and when refunds apply.

2. Your 14-day right to cancel

If you book online as an individual, you have 14 days from the date of purchase to cancel and receive a full refund. If you ask for immediate access to the recorded content and confirm at checkout that you understand you will lose this right, the right to cancel ends as soon as you first access the recorded content.

3. When the programme starts

Your programme is treated as started when you first access the recorded content or attend your first live session, whichever comes first.

4. Individual bookings

• Cancel before your programme starts: full refund.
• Cancel after your programme starts: no refund.

5. How to cancel

Email contact@medumond.com with your full name and booking details. Refunds are made to the original payment method within 14 days of confirming your cancellation.

6. Access period and deferrals

Every booking includes 6 months of access from the date of purchase. You may defer or pause your programme at any time within these 6 months at the price you paid. When the 6 months end, your booking closes automatically, and any new booking is charged at the price in effect at that time.

7. Live sessions

• Each pathway includes two live sessions (2 hours in total).
• If you cannot attend a live session, please let your instructor or contact@medumond.com know in advance.
• You can rebook through our online booking calendar, subject to availability.
• Both live sessions are part of your assessment, so you must complete both to receive your certificate and CPD points.

8. Group bookings (groups of four)

• The group price applies only when all four places are booked and paid together. The programme is delivered to the group as a whole.
• If one member cancels before anyone in the group has started the programme, the group may:
  • replace them with another clinician at no cost; or
  • continue as three, with each remaining member paying the difference to the individual price; or
  • cancel the whole booking, with a full refund to all four members.
• Once any member of the group has started the programme, no refunds are given to any member of the group.

9. Founding cohort pricing

Founding prices apply to bookings paid before the offer closes. They cannot be applied to bookings made after the offer ends.

10. If MEDUMOND cancels

If MEDUMOND cancels or cannot deliver a live session, we will offer you another date. If you prefer, we will give you a full refund for the part that was not delivered.

11. Organisational bookings

For hospitals and organisations, cancellation and rebooking terms are set out in the signed agreement for each cohort.

12. Questions and complaints

Contact contact@medumond.com. If you are not satisfied with our response, see our Complaints Procedure.

1. Purpose

To confirm MEDUMOND's commitment to accessible digital communication.

2. Scope

Applies to website content and, where relevant, digital learner-facing materials.

3. Standards approach

MEDUMOND should aim for readable text, meaningful headings, keyboard access, sufficient contrast, clear focus states, and mobile usability.

4. Support route

Users who encounter barriers should contact contact@medumond.com for support or alternative access options.

5. Continuous improvement

Accessibility should be reviewed periodically and improved as content and systems change.

1. Purpose

To provide a fair, prompt, and documented process for handling complaints.

2. Scope

Applies to complaints about administration, learner experience, communications, website issues, service quality, and conduct connected to MEDUMOND services.

3. Submission

Complaints should be submitted in writing to contact@medumond.com with sufficient detail and relevant supporting information.

4. Acknowledgement

Complaints should normally be acknowledged within 5 working days.

5. Investigation

MEDUMOND should review the facts, gather relevant information, and consider any supporting records or evidence.

6. Outcome

A substantive written response should normally be issued within 20 working days, or an update should be provided if more time is required.

7. Records

A complaints log should be maintained, including the issue raised, actions taken, outcome, and any service-improvement points.

8. Limits

This procedure does not replace employer processes, regulatory referrals, or local clinical governance reporting routes.

1. Purpose

To promote fair access, equal treatment, and inclusive professional conduct.

2. Scope

Applies to admissions, teaching, learner support, communications, administration, partnerships, and associated conduct.

3. Commitment

MEDUMOND will not tolerate unlawful discrimination, harassment, victimisation, or exclusion.

4. Implementation

Inclusive practice should be reflected in communications, admissions processes, support decisions, complaints handling, and reasonable adjustments where appropriate.

5. Responsibility

All staff, faculty, contractors, and learners are expected to support respectful and professional behaviour.

1. Purpose

To define the educational limits of MEDUMOND content.

2. Policy statement

All course content, coaching, teaching, and downloadable materials are provided for professional education only.

3. Clinical responsibility

Diagnosis, prescribing, consent, investigations, treatment, escalation, discharge, and all patient care decisions remain the responsibility of the treating clinician and their employing organisation.

4. Scope limits

Examples, phrases, scripts, and case discussions are illustrative and must be adapted to local policy and the learner's competence.

5. No guarantee

Participation does not itself guarantee clinical fluency, independent practice, credentialing, employment, visa approval, or contract renewal.

6. Liability

MEDUMOND accepts no responsibility for clinical decisions taken or not taken on the basis of educational content alone.

1. Purpose

To protect MEDUMOND intellectual property and define permitted use.

2. Scope

Applies to website content, documents, slide decks, recordings, role plays, templates, downloadable resources, and brand assets.

3. Ownership

All materials remain owned by MEDUMOND or its licensors unless expressly stated otherwise in writing.

4. Permitted use

Use is limited to the access rights granted to the individual learner, organisation, or contracting party.

5. Restricted acts

Copying, recording, sharing, resale, republication, adaptation, or unauthorised distribution is prohibited without written permission.

6. Brand use

No use of the MEDUMOND name or branding may imply endorsement or affiliation without written approval.

7. Personal licence

Your access is personal to you and cannot be transferred. You must not share your login details, and only one active session is allowed at a time.

8. Identification of materials

Documents, downloads and videos may carry your name, email address or a unique learner ID. MEDUMOND uses these marks to identify the source of any unauthorised copy.

9. Breach

If you copy, share, sell or publish MEDUMOND materials without written permission, MEDUMOND may:

• suspend or end your access immediately, without refund;
• withhold or withdraw any certificate issued;
• require you to remove and destroy all copies; and
• take legal action to recover its losses, including a licence fee for every person who received the materials.

10. Organisations

Group and organisational access covers only the learners named in the agreement.

11. Free resources

Free downloads are for your own professional learning. You may share the link to the MEDUMOND website, but not the file itself.

1. Purpose

To support fair access to learning and assessment for eligible learners.

2. Scope

Applies to teaching and assessment activities where adjustments may be requested.

3. Request process

Learners should disclose needs and request support as early as reasonably possible by contacting contact@medumond.com.

4. Evidence and consideration

MEDUMOND may consider the information provided, the relevance of any supporting evidence, the requested adjustment, and the nature of the teaching or assessment activity.

5. Decision principles

Adjustments should reduce disadvantage where reasonably possible without compromising competence standards, core learning outcomes, safety, or assessment integrity.

6. Records

Requests and decisions should be documented appropriately.

1. Purpose

To provide a structured route to challenge eligible academic or procedural decisions.

2. Grounds

Appeals may relate to an assessment result, procedural irregularity, the handling of reasonable adjustments or special consideration, or the final overall assessment decision.

3. Informal stage

The learner should first raise the matter promptly with the relevant assessor or programme contact.

4. Formal stage

If unresolved, the learner should submit a written appeal to contact@medumond.com, normally within 10 working days of the decision, with supporting evidence where available.

5. Review

The appeal should be reviewed by an appropriate person not directly involved in the original decision where reasonably practicable.

6. Outcome

A written outcome should be issued within a reasonable period and the decision recorded.

1. Purpose

To protect the integrity of teaching, assessment, certification, and records.

2. Scope

Applies to learners, staff, faculty, assessors, contractors, and relevant third parties.

3. Examples

Examples include plagiarism, impersonation, falsified evidence, misuse of certificates, unauthorised collaboration, coaching during assessment, failure to follow procedures, or deliberate misrepresentation.

4. Investigation

Concerns should be logged, reviewed, and investigated in a proportionate manner. Access to results or certification may be paused while a serious matter is reviewed.

5. Outcomes

Where concerns are substantiated, sanctions may include warnings, invalidated assessment results, withdrawal of certification, removal from a programme, or referral to a relevant authority.

6. Records

All malpractice cases and outcomes should be documented.

1. Purpose

To define how MEDUMOND designs, delivers, and records assessment.

2. Scope

Applies to formative, written, oral, and final assessments used within MEDUMOND programmes.

3. Principles

Assessment should be valid, reliable, fair, documented, aligned to learning outcomes, and proportionate to programme level.

4. Methods

Assessment methods may include pre-assessment, module checks, written assessment, oral assessment, role play, and post-programme assessment as defined for the programme.

5. Assessment integrity

Assessors should apply published criteria consistently and keep appropriate records of results and decisions.

6. Feedback

Learners should receive outcome information and any applicable feedback in a clear and timely manner.

7. Records

Assessment records should be retained in line with MEDUMOND record-keeping and verification needs.

1. Purpose

To define attendance expectations and completion criteria for MEDUMOND programmes.

2. Scope

Applies to live sessions, recorded learning requirements where tracked, assessments, and certificate eligibility.

3. Attendance expectations

Learners are expected to attend the required live components and complete required elements of the programme.

4. Completion criteria

A learner is treated as having completed the programme only when the stated attendance, participation, and assessment requirements are met.

5. Missed sessions

Where feasible, missed sessions may be rearranged, deferred, or otherwise handled under the relevant programme rules, but this is not guaranteed.

6. Certificates

Certificates must not be issued where core completion requirements have not been met.

7. Records

Attendance and completion decisions should be documented for verification and audit.

1. Purpose

To support continuous improvement, consistency, and documented oversight of MEDUMOND programmes.

2. Scope

Applies to programme design, delivery, learner feedback, assessments, complaints themes, and faculty review.

3. Quality activities

Quality assurance may include periodic document review, learner feedback review, assessment review, complaints trend review, and updates to programme content or delivery.

4. Review cycle

Policies and courses should be reviewed periodically and when there is a material change in delivery, content, regulation, or operational risk.

5. Responsibility

The responsible programme lead should oversee review actions and maintain version control for key documents.

6. Records

Review actions, dates, and significant changes should be documented.